Privacy Policy
Last updated: March 2024
1. Introduction
Planvua ("we," "our," or "us") is committed to protecting your privacy and the privacy of NDIS participants whose plans we analyze. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NDIS plan analysis service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Organization name and contact details
- Authorized representative information
- NDIS plan documents and related information
- Payment and billing information
- Communication records and correspondence
3. How We Use Your Information
We use the collected information for:
- Providing NDIS plan analysis services
- Processing payments and maintaining accounts
- Improving our services and developing new features
- Communicating with you about our services
- Complying with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data
- Secure data storage and transmission
- Regular security assessments
- Access controls and authentication
5. NDIS Participant Privacy
We handle NDIS participant information in accordance with:
- NDIS Privacy and Confidentiality Guidelines
- Australian Privacy Principles
- Relevant state and federal privacy laws
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Contact Us
For privacy-related inquiries, please contact us at:
Email: hello@planvua.com